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Monday, September 29, 2008

First one, why not be about HP

So I received my laptop back from HP customer care today. It was not working due to a stupid place for HP & Microsoft to place the product sticker. On the bottom of the damn laptop! What was that over priced suit thinking when they thought that up? It must have gone like this:

Over priced suit sitting in his office nothing to do put think of a way to place the product code on a computer, because it is cost effect not to send disks. SO he is picking his nose and BAM! It comes to him, why not place a PAPER sticker on the bottom of a laptop with a very important number that one will need in the future if they need to reformat their hard drive OR there is a problem that has to be fixed.

So first I try a chat with HP it too her over 30 min. to tell me someone will get to me within 24 to 48 hours. Are you KIDDING ME!! So I told her not to bother and I called HP myself. After being on the phone with a fella for over an hour and TWO Microsoft customer service reps. I am given a new number.

Now what got me about Microsoft, they asked me if I had the disks. If you remember from the over priced suit, they don't send disks. So I told the lady that she must be aware they Microsoft no longer supply these disks. I really do hope for their sake and my sanity that I will not need to contact either company again.